Shipping policy

Last Updated: August 2026

SHIPPING LOCATIONS

OptiDerm ships worldwide.

We offer international express shipping so customers can order OptiDerm products from locations outside Australia.

Please ensure that your shipping address is entered correctly at checkout. OptiDerm is not responsible for delays or delivery issues caused by incorrect or incomplete address information supplied by the customer.

EXPRESS SHIPPING

Express shipping is available for $14.

Shipping charges will be displayed at checkout before your order is completed.

Delivery times may vary depending on your location, local postal or courier networks, customs processing and circumstances outside our reasonable control.

All delivery timeframes provided by OptiDerm are estimates only and are not guaranteed.

ORDER PROCESSING

Orders are processed as quickly as reasonably possible.

Once your order has been dispatched, you will receive shipping or tracking information where available.

Orders placed during weekends, public holidays or promotional periods may experience additional processing time.

INTERNATIONAL SHIPPING

OptiDerm ships internationally using express shipping.

International customers are responsible for ensuring that the products they order can legally be imported into their country or region.

Depending on your destination, your order may be subject to customs inspections, import duties, taxes or other government charges.

Any customs duties, import taxes or similar charges imposed by your destination country are the responsibility of the customer unless otherwise stated at checkout.

OptiDerm is not responsible for delays caused by customs authorities or local import procedures.

DELIVERY DELAYS

We aim to ensure your order reaches you as quickly as possible; however, delivery delays may occur due to circumstances outside our reasonable control.

These may include courier delays, postal disruptions, extreme weather, customs processing, public holidays, transport interruptions or other unforeseen events.

OptiDerm is not responsible for delays caused by third-party carriers or customs authorities, except where responsibility cannot lawfully be excluded.

TRACKING

Where tracking is available, tracking details will be sent to the email address or contact information provided with your order after dispatch.

It is the customer's responsibility to monitor tracking information and ensure someone is available to receive the parcel where required.

INCORRECT SHIPPING INFORMATION

Customers are responsible for checking their shipping information before submitting an order.

If you notice an error in your shipping address, please contact us as soon as possible at Hello@optiderm.com.au.

We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

If an order is returned to OptiDerm due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

LOST OR MISSING ORDERS

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us at Hello@optiderm.com.au.

We will assist with investigating the shipment with the relevant delivery provider where appropriate.

If tracking shows that an order has been delivered but you cannot locate it, please first check the delivery location, surrounding areas and with other members of your household or building.

DAMAGED ORDERS

If your order arrives damaged, please contact Hello@optiderm.com.au as soon as reasonably possible.

Please include your order number and photographs of the damaged packaging and product so that we can assess the issue and provide appropriate assistance.

RETURNS

Shipping-related returns are also subject to our Returns, Refunds & Warranty Policy.

Change-of-mind return shipping costs are the responsibility of the customer unless otherwise stated.

This does not affect any rights you may have under Australian Consumer Law where a product is faulty, damaged or otherwise does not comply with applicable consumer guarantees.

CONTACT US

For questions regarding shipping, delivery or tracking, please contact:

OptiDerm
Email: Hello@optiderm.com.au